|I'm sure almost all of you will recognize this home page!|
|What the heck??|
|The fares page.|
|The "Riding the T" section.|
|"Welcome to the T"!|
|In case you're in need of support.|
Usability: Although it can seem overwhelming at first, the MBTA website is pretty easy to navigate once you know where you're going. I particularly like how each section is color-coded, which makes things organized. The home page offers almost all of what you would need to know, but also a lot of what you wouldn't.
Speed: The MBTA website is generally pretty fast, and pages load at a standard speed. The only places I have trouble are the subway stop diagram pages - the Green Line takes forever to load in!
Information: The site has a staggering amount of information about the system, and if someone wanted to dig deep into obscure T info, they totally could. You sometimes have to poke around if you need something specific (the photo policy, for example), but the average rider wouldn't care too much about things like that - and schedule and fare information is very easily found.
Final Verdict: 8/10
I like the T website overall, and the average rider shouldn't find too many issues with it. That said, some of the bus schedules are incredibly annoying with their huge amounts of blank space - there must be a better way to show that the route has once-a-day variants! Also, some of the info can be outdated, but they generally do a good job of updating what most people will be looking at. Finally, the ads on the site can be awfully clickbaity sometimes, although they're not too hard to avoid. Overall, although it suffers from some clutter and a few major problems, the MBTA website is one of the best ones out there!